Ottawa, Ontario · Available Now

IT Specialist &
Network Systems Support

IT Specialist IT Analyst Network & Systems Support

M.Eng in Electrical & Computer Engineering · 8+ Years of Professional Experience

IT professional with a Master's degree from the University of Ottawa and a strong foundation in networking, systems administration, and infrastructure support. Holder of 20+ professional certifications, including CCNA, CCNP, MCSA, Network+, and CEH — committed to keeping Systems are secure, stable, and performing at their best.

20+ Certifications
26+ Courses Completed
View Experience Contact Me
Milad Kianzadeh
Seeking roles in
IT Specialist IT Analyst Network Support Systems Support IT Help Desk
Professional Summary

About Me

Master of Engineering graduate in Electrical & Computer Engineering from the University of Ottawa with a Bachelor's degree in Computer Engineering – Software from Islamic Azad University. Strong background in IT infrastructure, network administration, systems support, and technical troubleshooting. Experienced in diagnosing and resolving network, hardware, and system issues, managing Windows Server environments, and supporting day-to-day IT operations. Passionate about continuous learning and exploring new technologies across networking, cloud computing, DevOps, cybersecurity, programming, and system administration. Completed 20+ technical courses and certifications to expand practical knowledge and stay current with modern IT technologies.

Networking & Infrastructure

Designed and maintained enterprise networks using Cisco and MikroTik equipment. Expert in routing, switching, VLANs, WAN/LAN, and wireless configuration. Holds CCNA, CCNP, MTCNA, and Network+ certifications.

Systems Administration

Administered Windows Server 2012/2022, Active Directory, DNS, DHCP, and VMware environments. Implemented group policies, user access controls, and automated monitoring for reliability and compliance.

IT Support & Analysis

Provided end-to-end IT support across ISP and engineering firm environments. Triaged hardware/software issues, maintained documentation, managed help desk workflows, and supported cross-functional teams.

Technical Expertise

Core Skills

Competencies built through hands-on experience and coursework. Levels reflect honest self-assessment — not just having studied a topic.

Networking & Infrastructure

TCP/IP, DNS, DHCP, SubnettingIntermediate
LAN / WAN / VLAN FundamentalsIntermediate
Routing & Switching (CCNA / CCNP)Intermediate
MikroTik RouterOS (MTCNA)Intermediate
Wireless NetworkingIntermediate
Network Troubleshooting & DiagnosticsIntermediate

Systems Administration

Windows 11Advanced
Windows Server (MCSA)Intermediate
Active Directory, DNS, DHCP, GPOIntermediate
User Access & Account ManagementIntermediate
VMware VirtualizationBeginner
Linux Beginner

IT Support & Help Desk

IT Help Desk SupportAdvanced
Technical Support & TroubleshootingAdvanced
Hardware & Software SupportAdvanced
End-User SupportAdvanced
Incident Management & DocumentationAdvanced

DevOps & Version Control

Git & GitHubIntermediate
Docker & Docker ComposeBeginner
KubernetesBeginner

Programming & Databases

PythonAdvanced
SQL & SQL ServerAdvanced
HTML & CSSAdvanced
.NET / C# BasicsAdvanced

Security & Cybersecurity

Network Security FundamentalsBeginner
Firewall & Access Control BasicsBeginner
Ethical Hacking Concepts (CEH)Beginner

Data & AI

Machine Learning with PythonBeginner
Data Analysis with PythonBeginner

Management

Product Management BasicsBeginner
Credentials

Certifications & Courses

Completed training programs in networking, systems administration, IT support, DevOps, programming, cybersecurity, and machine learning.

CompTIA Network+
Tehran Institute of Technology
No Certificate
IT Help Desk for Beginners
LinkedIn Learning
ID: 6077e3bb9e7f610ba7f0fa1d6c536f8d9f32b8146dcaae9066ba2c39b4487b9b
Networking Foundations: Networking Basics
LinkedIn Learning
ID: 478a2f5c680c2d3ca2fd68ac3e8aea3b36c3f2c20f9531f30e7262dcdcc21735
Networking Foundations: IP Addressing
LinkedIn Learning
ID: 99a747b77be8c0b354706fdfd2aa377a35a732fb9d5ddc831a86691ec600aa71
Networking Foundations: Protocols and CLI Tools
LinkedIn Learning
ID: 8735d9116cce625558d0e282932ec3105646598c104ef7c388a5121c5b7ebacf
Cisco CCNA Routing & Switching 2018
Tehran Institute of Technology
ID: 554448
Cisco CCNA Routing & Switching 2019
Maktabkhooneh
ID: MK-53MVKD
Cisco CCNP Routing & Switching 2019
RahinCo
ID: 2019C|1003NP2683
MikroTik MTCNA 2019
RahinCo
ID: 2018M|1001NA2470
Windows 11 Essential Training
LinkedIn Learning
ID: 2edf563c3e41f844b9dff7a25dc3bf565dbe1dced4e2344a350e1f31d81fee28
MCSA Windows Server 2012
Tehran Institute of Technology
ID: 536640
MCSA Windows Server 2022
Maktabkhooneh
No Certificate
Introduction to Linux
LinkedIn Learning
ID: f3db7e6547d240dc81749f1285b7016fccf7e946f5ba17f39745e7a324260409
Comprehensive Git and GitHub Training
Maktabkhooneh
ID: MK-E0OQSO
Learning Git and GitHub
LinkedIn Learning
ID: 46697116ddd42981c710d8bd1c831233b0e14bcfd933cb89dfffd39a0e1d0c13
Git Essential Training (2023)
LinkedIn Learning
ID: 23ed675f70ef5942f40861e663264b544f78d597242555ce3b27e210f244e883
Using Git with Visual Studio Code
LinkedIn Learning
ID: 299cffd53ca15258d1b298117307d2e0a3657460ef6c0e778ceb1be583fb4a5b
Basic Docker Training
Maktabkhooneh
No Certificate
Learning Docker
LinkedIn Learning
ID: 8e2ad994b82b6c10691c5d832d0bf2b15613eee82cf209b35e562c3a02dfe33b
Docker: Your First Project
LinkedIn Learning
ID: 71e21c8e38ed81551f3df6db9ef36c00f100b6fba66aac3b84ca80a06b9baff7
Learning Docker Compose
LinkedIn Learning
ID: 00b5aa6b060c0a1a297ffd57c983267335a28bb1ce03b5165ade51ddfcfaad3b
Learning Kubernetes
LinkedIn Learning
ID: b47342c05968041f9b7b70b316ccebaa73459ef7aa85a974fe472be76937ccf2
CS50 Python
Harvard (edX)
ID: 31bbe536-9ab4-47a6-b428-7946c3c916fa
Python Training (Basic)
Maktabkhooneh
No Certificate
Advanced Python Training
Maktabkhooneh
No Certificate
Comprehensive Python Training
Maktabkhooneh
No Certificate
CEH Ethical Hacking
Maktabkhooneh
ID: MK-MBGDYF
Machine Learning with Python
Maktabkhooneh
No Certificate
Data Analysis with Python
Coursera
No Certificate
AI Python for Beginners (2025)
Coursera
No Certificate
HTML
Sololearn
ID: 1014-1915404
CSS
Sololearn
ID: 1023-1915404
.NET Programming Intro
Tehran Institute of Technology
ID: 398871
.NET Foundation I
Tehran Institute of Technology
ID: 443459
.NET Foundation II
Tehran Institute of Technology
ID: 481909
Product Management Basics
Maktabkhooneh
ID: MK-WX68S3
Work History

Professional Experience

Software Support & Full Stack Developer
Sabanet ISP · Tehran, Iran
2018 – 2019
  • Delivered technical support in an ISP environment, resolving software and network-related issues
  • Diagnosed and resolved application and website bugs to improve usability and performance
  • Designed and developed web application features using ASP.NET, C#, and SQL Server
  • Maintained and optimized MS SQL Server databases and queries
  • Collaborated with technical teams to support internal and client-facing systems
IT Specialist
Sazehpad Engineering Firm · Tehran, Iran
2015 – 2023
  • Provided enterprise-wide IT support across hybrid LAN/WAN environments
  • Diagnosed and resolved hardware, software, and network connectivity issues
  • Managed service desk operations, incident tracking, and escalation handling
  • Maintained Windows Server, Active Directory, and workstation environments
  • Monitored network performance and supported routers, switches, and business-critical applications
  • Performed root-cause analysis and infrastructure troubleshooting to improve system reliability
IT Specialist (Server Infrastructure)
Sarafraz · Tehran, Iran
2015 – 2016
  • Assembled and configured HP servers based on enterprise specifications
  • Performed RAID setup, diagnostics, and infrastructure testing
  • Validated system stability and hardware reliability before deployment
  • Supported server infrastructure implementation and troubleshooting activities
Help Desk Support Technician
Iranian Reinsurance Company · Tehran, Iran
2014 – 2015
  • Resolved hardware, software, and connectivity issues across enterprise workstations
  • Installed and configured Windows OS, Microsoft Office, antivirus, and internal applications
  • Provided service desk support and incident troubleshooting for end users
  • Performed basic network and server troubleshooting in enterprise environments
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Education

Academic Background

Master of Engineering (M.Eng.) — Electrical & Computer Engineering
University of Ottawa · Ottawa, Canada
2023/09/01 – Graduated: May 20, 2025 (2025/05/20)·

Relevant coursework included Wireless Ad Hoc Networking, Wireless Communication Systems Engineering, Optical Communications Systems, Data Science Applications, Multimedia Communications, Human-Centric Security & Privacy, Pattern Classification and Experiment Design, and Engineering Management.

Bachelor of Engineering — Computer Engineering (Major in Software)
Islamic Azad University · Iran
2011/09/21 – Graduated: September 6, 2015 (2015/09/06)

Coursework included Operating Systems, Computer Networks, Database Design, Data Structures, Algorithm Design, Artificial Intelligence, Computer Architecture, Microprocessors, Internet Engineering, Software Engineering, C and C++ Programming, and Computer Graphics.

Get In Touch

Let's Connect

Open to full-time or hybrid IT Specialist, IT Analyst, and Network & Systems Support roles in Ottawa and remotely.

University Email

mkian075@uottawa.ca

Location

Ottawa, Ontario, Canada

 Current Availability

Available for full-time or hybrid roles immediately. Open to IT Specialist, IT Analyst, Network Support, Systems Administrator, and Help Desk (L2/L3) positions in Ottawa or remote.

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