Ottawa, Ontario · Available Now

Systems & Network
Infrastructure Professional

Systems and Network Administrator Network Security Analyst Technical Support Engineer

M.Eng in Electrical & Computer Engineering · Transitioning into Cybersecurity from Network Administration & Systems Support

IT professional with a Master's degree from the University of Ottawa, transitioning into cybersecurity after building hands-on experience across network infrastructure, Windows Server environments, end-user systems, and IT operations. Background includes network administration, systems support, and technical troubleshooting, Active Directory, virtualization, and help desk support. Completed 34+ technical courses and certifications covering networking, systems administration, and IT infrastructure technologies.

30+ Certifications
40+ Courses Completed
View Experience Contact Me
Milad Kianzadeh
Seeking roles in
Systems and Network Administrator Technical Support Engineer Information Security Analyst Network Security Analyst Network Administrator Network Specialist IT Analyst Network Support Analyst IT Specialist Network Control Technician IT Help Desk / Support Specialist
Professional Identity

About Me

Professional Statement: Logistically-minded Systems and Network Infrastructure Professional with an M.Eng from the University of Ottawa, transitioning into cybersecurity after building hands-on experience managing Windows Server, Active Directory, and enterprise routing environments. Leveraging a strong technical background and an analytical approach to auditing networks, I excel at identifying infrastructure weaknesses and deploying rapid, secure engineering solutions. Driven by a high standard of professional ethics, impartiality, and a dedication to continuous learning, I protect organizational assets and maintain a resilient corporate security posture.

Networking & Infrastructure

Supported and maintained network environments using Cisco and MikroTik equipment. Experience with routing, switching, TCP/IP, VLANs, WAN/LAN connectivity, network monitoring, and troubleshooting. Completed training in CCNA, CCNP, MTCNA, and Network+ topics.

Systems Administration

Experience supporting Windows Server environments, Active Directory, DNS, DHCP, Group Policy, user account management, and VMware-based virtual machines. Assisted with server configuration, access management, and infrastructure support tasks.

IT Support & Analysis

Provided IT support in ISP, engineering, and enterprise environments. Diagnosed hardware, software, network, and system issues, maintained technical documentation, supported end users, and assisted with day-to-day IT operations.

Technical Expertise

Core Skills

Technical skills developed through professional experience, academic study, technical training, and independent learning across networking, systems administration, IT support, and cybersecurity.

Expert Advanced Intermediate Basic Knowledge

Networking & Infrastructure

TCP/IP, DNS & DHCP Intermediate
IP Addressing & Subnetting Intermediate
LAN, WAN & VLAN Fundamentals Intermediate
Routing & Switching Fundamentals Intermediate
Network Troubleshooting & Monitoring Intermediate
MikroTik RouterOS Intermediate
Wireless Communications Basic

Systems Administration

Windows Desktop Support Advanced
Windows Server 2012–2025 Intermediate
Active Directory Intermediate
Group Policy Management Intermediate
Windows DNS & DHCP Services Intermediate
User Account & Access Management Intermediate
Server Deployment & Configuration Knowledge
HP Server Hardware Assembly Knowledge
RAID Configuration Knowledge

IT Support & Service Desk

Technical Support & Troubleshooting Advanced
IT Help Desk & End-User Support Advanced
Incident Management Advanced
Service Desk Operations Advanced
Hardware & Software Support Intermediate
Root-Cause Analysis Intermediate
Technical Documentation Intermediate
Log Reading & Basic Log Analysis Basic

Security & Cybersecurity

Cyber Risk Fundamentals Intermediate
Security Management Fundamentals Intermediate
Cyberattack Concepts Intermediate
Network Security Fundamentals Basic
SIEM Fundamentals Basic
Security Controls Basic
Network Analysis Fundamentals Basic
Ethical Hacking Concepts Basic
Human-Centric Security & Privacy Knowledge

Linux & Operating Systems

Linux Fundamentals Basic
Linux Command Line Basic
Linux Software Package Management Basic

Programming & Technical Tools

Python Intermediate
SQL & Microsoft SQL Server Intermediate
Git & GitHub Intermediate
Docker Basic

Professional Skills

Problem Solving & Troubleshooting Expert
Technical Communication Advanced
Customer Service & Collaboration Advanced
Technical Analysis Intermediate
Education

Academic Background

Master of Engineering (M.Eng.) — Electrical & Computer Engineering
University of Ottawa · Ottawa, Canada
2023/09/01 – Graduated: May 20, 2025 (2025/05/20)

Relevant coursework included Wireless Ad Hoc Networking, Wireless Communication Systems Engineering, Optical Communications Systems, Data Science Applications, Multimedia Communications, Human-Centric Security & Privacy, Pattern Classification and Experiment Design, and Engineering Management.

Bachelor of Engineering — Computer Engineering (Major in Software)
Azad University ·
2011/09/21 – Graduated: September 6, 2015 (2015/09/06)

Coursework included Operating Systems, Computer Networks, Database Design, Data Structures, Algorithm Design, Artificial Intelligence, Computer Architecture, Microprocessors, Internet Engineering, Software Engineering, C and C++ Programming, and Computer Graphics.

Coursework and training credentials, filterable by category

Credentials

Coursework & Training

Completed training programs in networking, systems administration, IT support, DevOps, programming, cybersecurity, and machine learning.

CompTIA Network+
Tehran Institute of Technology
No Certificate
Networking Foundations: Networking Basics
LinkedIn Learning
ID: 478a2f5c680c2d3ca2fd68ac3e8aea3b36c3f2c20f9531f30e7262dcdcc21735
Networking Foundations: IP Addressing
LinkedIn Learning
ID: 99a747b77be8c0b354706fdfd2aa377a35a732fb9d5ddc831a86691ec600aa71
Networking Foundations: Protocols and CLI Tools
LinkedIn Learning
ID: 8735d9116cce625558d0e282932ec3105646598c104ef7c388a5121c5b7ebacf
Google Technical Support Fundamentals
Google (Coursera)
ID: L6Y9BA9NC15Z
IT Help Desk for Beginners
LinkedIn Learning
ID: 6077e3bb9e7f610ba7f0fa1d6c536f8d9f32b8146dcaae9066ba2c39b4487b9b
Cisco CCNP Routing & Switching 2019
RahinCo
ID: 2019C|1003NP2683
Cisco CCNA Routing & Switching 2019
Maktabkhooneh
ID: MK-53MVKD
Cisco CCNA Routing & Switching 2018
Tehran Institute of Technology
ID: 554448
MikroTik MTCNA 2019
RahinCo
ID: 2018M|1001NA2470
MCSA Windows Server 2022
Maktabkhooneh
No Certificate
Windows Server 2025: Implementing Group Policy
LinkedIn Learning
ID: e2f3ec75bcf34d16e1bf1faee8e75ec079c4c8199da5b2cf1a0f81046d773ef9
Windows Server 2022: Implementing Group Policy
LinkedIn Learning
ID: c42398a7e31c5f807396b17fdee2d7467e73b2d482c484b389499d9fe174509d
Windows Server 2022: Install and Configure Active Directory
LinkedIn Learning
ID: 0a03f86a956084f20fbde6495ef21ff0a77d0ad094c97e8ae99abb4f79058f6a
MCSA Windows Server 2012
Tehran Institute of Technology
ID: 536640
Learning Linux Command Line
LinkedIn Learning
ID: bfc081781365e4fc37867f68454cb802ac8d103607de038824486ac4e72ebd69
Introduction to Linux
LinkedIn Learning
ID: f3db7e6547d240dc81749f1285b7016fccf7e946f5ba17f39745e7a324260409
Windows 11 Essential Training
LinkedIn Learning
ID: 2edf563c3e41f844b9dff7a25dc3bf565dbe1dced4e2344a350e1f31d81fee28
Comprehensive Git and GitHub Training
Maktabkhooneh
ID: MK-E0OQSO
Git Essential Training (2023)
LinkedIn Learning
ID: 23ed675f70ef5942f40861e663264b544f78d597242555ce3b27e210f244e883
Learning Git and GitHub
LinkedIn Learning
ID: 46697116ddd42981c710d8bd1c831233b0e14bcfd933cb89dfffd39a0e1d0c13
Using Git with Visual Studio Code
LinkedIn Learning
ID: 299cffd53ca15258d1b298117307d2e0a3657460ef6c0e778ceb1be583fb4a5b
Learning Kubernetes
LinkedIn Learning
ID: b47342c05968041f9b7b70b316ccebaa73459ef7aa85a974fe472be76937ccf2
Learning Docker Compose
LinkedIn Learning
ID: 00b5aa6b060c0a1a297ffd57c983267335a28bb1ce03b5165ade51ddfcfaad3b
Learning Docker
LinkedIn Learning
ID: 8e2ad994b82b6c10691c5d832d0bf2b15613eee82cf209b35e562c3a02dfe33b
Docker: Your First Project
LinkedIn Learning
ID: 71e21c8e38ed81551f3df6db9ef36c00f100b6fba66aac3b84ca80a06b9baff7
Basic Docker Training
Maktabkhooneh
No Certificate
Cloud Computing: Understanding Networking
LinkedIn Learning
ID: 3ec58424cd7be4937c1da83be94735a9eed8a161c5638e8ac0ca8c89db0f3d6a
Cloud Computing: Understanding Core Concepts
LinkedIn Learning
ID: c1f67cd4a808516ca98091c4a6734c47e36e99526bf7b0552d1aa040e236a3d2
Google Play It Safe: Manage Security Risks
Google (Coursera)
ID: AWCQL24ZJR8M
Google Foundations of Cybersecurity
Google (Coursera)
ID: EV1B53YT43EJ
CEH Ethical Hacking
Maktabkhooneh
ID: MK-MBGDYF
Machine Learning with Python
Maktabkhooneh
No Certificate
Data Analysis with Python
Coursera
No Certificate
AI Python for Beginners (2025)
Coursera
No Certificate
.NET Foundation II
Tehran Institute of Technology
ID: 481909
.NET Foundation I
Tehran Institute of Technology
ID: 443459
.NET Programming Intro
Tehran Institute of Technology
ID: 398871
CS50 Python
Harvard (edX)
ID: 31bbe536-9ab4-47a6-b428-7946c3c916fa
Advanced Python Training
Maktabkhooneh
No Certificate
Comprehensive Python Training
Maktabkhooneh
No Certificate
Python Training (Basic)
Maktabkhooneh
No Certificate
SQL Server 2012 Database Development
Tehran Institute of Technology
ID: 417421
SQL Fundamentals
Sololearn
ID: 1060-1915404
HTML
Sololearn
ID: 1014-1915404
CSS
Sololearn
ID: 1023-1915404
Product Management Basics
Maktabkhooneh
ID: MK-WX68S3
Work History

Professional Experience

IT Systems & Network Support Specialist
Sazehpad
2015 – 2023
  • Provided enterprise-wide IT support across hybrid LAN/WAN environments
  • Diagnosed and resolved hardware, software, and network connectivity issues
  • Managed service desk operations, incident tracking, and escalation handling
  • Maintained Windows Server, Active Directory, and workstation environments
  • Monitored network performance and supported routers, switches, and business-critical applications
  • Performed root-cause analysis and infrastructure troubleshooting to improve system reliability
Software Support & Full Stack Developer
Sabanet ISP
2018 – 2019
  • Delivered technical support in an ISP environment, resolving software and network-related issues
  • Diagnosed and resolved application and website bugs to improve usability and performance
  • Designed and developed web application features using ASP.NET WebForms and ADO.NET
  • Maintained and optimized MS SQL Server databases and queries
  • Collaborated with technical teams to support internal and client-facing systems
Infrastructure Technician
Sarafraz
2015 – 2016
  • Assembled and configured HP servers based on enterprise specifications
  • Performed RAID setup, diagnostics, and infrastructure testing
  • Validated system stability and hardware reliability before deployment
  • Supported server infrastructure implementation and troubleshooting activities
IT Support Technician
Reinsurance Company
2014 – 2015
  • Resolved hardware, software, and connectivity issues across enterprise workstations
  • Installed and configured Windows OS, Microsoft Office, antivirus, and internal applications
  • Provided service desk support and incident troubleshooting for end users
  • Performed basic network and server troubleshooting in enterprise environments
Technical Deliverables

Core Systems, Networking & Security Projects

Applied environments and database architectures demonstrating my hands-on technical competencies.

Enterprise Directory Services & GPO Hardening

Identity & Access Management Audit

Configured and evaluated centralized directory environments to validate access management boundaries, handle secure permissions, and manage user provisioning profiles.

  • Identity Governance: Managed Active Directory domain trees, user credentials, and security groups to enforce operational access control properties.
  • Policy Enforcement: Designed and deployed structured Group Policy Objects (GPOs) using Windows Server 2022/2025 workflows to implement workstation desktop lockdowns.
  • Infrastructure Control: Configured local environment foundations including secure DNS forward zones and automated DHCP address pool scopes.
Active Directory Windows Server Group Policy (GPO)

Multi-Vendor LAN/WAN Infrastructure Auditing

Network Topology & Analysis

Engineered, tracked, and troubleshooted robust routing protocols and local area network architectures across multi-vendor enterprise equipment standards.

  • Topology Segmentation: Configured virtual local area networks (VLANs) and secure broadcast domain isolation lines using managed access switches.
  • Protocol Operations: Managed complex address translation parameters using structured TCP/IP design schemes, subnets, and routing table policies.
  • Triage Diagnostics: Executed systematic network monitoring and baseline troubleshooting protocols on Cisco systems and MikroTik RouterOS.
Cisco Routing & Switching MikroTik RouterOS Network Troubleshooting

Secure Application Engineering & Database Validation

Software & Data Integration

Developed transactional application logic branches and audited relational database structures to resolve application bugs and optimize filter strings.

  • Backend Integration: Built secure database connectivity logic features utilizing ASP.NET WebForms and ADO.NET abstraction components.
  • Database Querying: Constructed and audited robust relational filters within MS SQL Server environments to troubleshoot data system anomalies.
  • Version Control: Documented application patch states, structural modifications, and development code paths using Git repository trees.
ASP.NET & ADO.NET MS SQL Server Git Version Control
Get In Touch

Let's Connect

Open to full-time or hybrid IT Specialist, IT Analyst, and Network & Systems Support roles in Ottawa and remotely.

University Email

mkian075@uottawa.ca

Location

Ottawa, Ontario, Canada

 Current Availability

Available for full-time or hybrid roles immediately. Open to IT Specialist, IT Analyst, Network Support, Systems Administrator, and Help Desk (L2/L3) positions in Ottawa or remote.

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